Frequently Asked Questions

Customer Service Pledge

*   We will email you with details within 24 hours of your enquiry

*    We only supply Perfects never Seconds

*   We will never sell or disclose your email address

*   We will never disclose your personal details

*   We promise to keep you informed of your  order's progress

*   We will ALWAYS  deliver what we promise

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Question Answer

Why are your prices lower than my local retailer?

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I've never  ordered anything over the Internet before - how safe is it?

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How long will my order take ?

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How do I know that you're not just supplying seconds or imperfects?

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Could I order the fabric colour shown on my sample?

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I have seen a photograph in a magazine can you make it for me?

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Why don't you have a catalogue?

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How do you monitor customer satisfaction?

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Why don't you show fabric or wallpaper swatches online?

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If I have a complaint how do you resolve it ?

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I work full time and would find it difficult to take delivery unless I know exactly when delivery will be made.

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Why do you insist on payment with the order?

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Questions
Frequently asked questions
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Privacy
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Delivery
Free delivery and insurance*
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Ordering
How to place an order with us
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Terms of Sale
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